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Terms of Service

Last updated: March 15, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "your") and Mikasa Labs, LLC ("Mikasa Labs," "we," "us," or "our") governing your access to and use of the Candles mobile application and website (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Eligibility

You must be at least 13 years of age (or 16 in the European Economic Area) to use the Service. By creating an account, you represent and warrant that you meet the applicable minimum age requirement and have the legal capacity to enter into these Terms. If you are under 18 (or the age of majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agrees to these Terms on your behalf.

2. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to: provide accurate, current, and complete information during registration; maintain and promptly update your account information; notify us immediately of any unauthorized access to or use of your account; and not create accounts for anyone other than yourself without their permission. We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.

3. The Service

3.1 Description

Candles is a birthday celebration platform that enables users to manage birthdays, create and send personalized AI-generated birthday songs, record voice messages, send digital birthday cards, and purchase gift cards for recipients.

3.2 Service Availability

We strive to maintain the availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, server failures, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

3.3 Updates and Changes

We may update the Service from time to time, including adding or removing features. Continued use of the Service after such changes constitutes acceptance of the modified Service.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, state, national, or international law or regulation
  • Send harassing, abusive, threatening, defamatory, obscene, or otherwise objectionable content
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
  • Access or attempt to access other users’ accounts, data, or non-public areas of the Service without authorization
  • Interfere with, disrupt, or create an undue burden on the Service, its servers, or networks connected to the Service
  • Use any automated means, including bots, scrapers, or scripts, to access or interact with the Service
  • Attempt to probe, scan, or test the vulnerability of the Service or any related system or network, or breach any security or authentication measures
  • Upload or transmit viruses, malware, or other malicious code
  • Use the Service to generate content that is illegal, promotes violence, or infringes on the rights of others
  • Circumvent, disable, or otherwise interfere with any security-related features of the Service, including rate limits
  • Use the Service for any commercial purpose not expressly authorized by Mikasa Labs

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

5. User Content

5.1 Your Content

You retain ownership of all content you create, upload, or share through the Service, including text messages, photos, videos, voice recordings, song lyrics, and other materials ("User Content"). By submitting User Content, you grant Mikasa Labs a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, process, adapt, publish, transmit, display, and distribute your User Content solely for the purpose of operating, providing, improving, and promoting the Service and delivering your content to intended recipients.

5.2 Content Responsibilities

You are solely responsible for your User Content and the consequences of sharing it. You represent and warrant that: you own or have the necessary rights and permissions to use and authorize us to use your User Content; your User Content does not infringe, misappropriate, or violate any third party’s intellectual property rights, privacy rights, publicity rights, or other legal rights; and your User Content complies with these Terms and all applicable laws.

5.3 Content Removal

We reserve the right, but have no obligation, to monitor, review, or remove User Content at our sole discretion, including content that we believe violates these Terms or may be harmful, objectionable, or inaccurate.

6. AI-Generated Content

6.1 Song Generation

The Service uses artificial intelligence to generate personalized birthday songs based on your input. AI-generated songs are created using third-party AI services (including Google Gemini for lyrics and Mureka for music production). The output of these AI systems may be unpredictable, and we do not guarantee that AI-generated content will be accurate, appropriate, or free from errors.

6.2 Ownership of AI-Generated Content

To the extent permitted by applicable law, you are granted a non-exclusive, worldwide, royalty-free license to use AI-generated songs created through your use of the Service for personal, non-commercial purposes. Mikasa Labs retains all rights in the underlying AI systems, models, and technology used to generate such content. You may not use AI-generated content for commercial purposes, resale, or redistribution without our prior written consent.

6.3 No Guarantee

AI-generated content is provided "as is." We make no warranties regarding the quality, originality, or suitability of AI-generated songs. We are not responsible for any claims arising from the use, sharing, or distribution of AI-generated content.

7. Payments and Purchases

7.1 Gift Card Purchases

Gift cards purchased through the Service are processed by Stripe (payment) and fulfilled by Tillo (gift card issuance). By purchasing a gift card, you agree that: you will pay the full stated amount, including any applicable fees; all gift card sales are final and non-refundable once the gift card has been successfully issued; gift card availability, terms, and conditions are subject to the issuing brand’s policies; we are not responsible for the redemption, expiration, or any issues related to the underlying gift card; and if gift card issuance fails after payment, we will process an automatic refund to your original payment method.

7.2 Song Credits and In-App Purchases

Song credits may be purchased through Apple’s App Store as in-app purchases. All in-app purchases are subject to Apple’s App Store terms and conditions. Song credits are non-transferable between accounts and have no cash value. We reserve the right to modify credit pricing and free tier allocations at any time. Free song credits are provided on a per-user, per-month basis and do not roll over.

7.3 Refunds

Gift card purchases are non-refundable once a gift card has been successfully issued. If a gift card fails to issue, a refund will be processed automatically. For in-app purchases, refund requests must be directed to Apple in accordance with Apple’s refund policy. We do not process refunds for in-app purchases directly.

7.4 Pricing

All prices are displayed in United States Dollars (USD) unless otherwise specified. We reserve the right to change pricing at any time without prior notice. Price changes will not affect purchases already completed.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its design, features, functionality, graphics, logos, trademarks, and all underlying technology, is owned by Mikasa Labs and is protected by United States and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service or its content, nor may you reverse-engineer or attempt to extract the source code of the Service, unless applicable law permits it or you have our written permission.

8.2 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use such feedback for any purpose without compensation or attribution to you.

9. Third-Party Services

The Service integrates with and relies upon third-party services, including but not limited to Supabase, Stripe, Tillo, Google Gemini, Mureka, OpenAI, and Apple services. Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or reliability of any third-party service, and we shall not be liable for any loss or damage caused by your reliance on any third-party service.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

11. Account Termination

11.1 Termination by You

You may delete your account at any time from the app settings. Upon deletion, all your personal data will be permanently removed in accordance with our Privacy Policy.

11.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service, with or without notice, for any reason, including but not limited to: violation of these Terms; conduct that we determine, in our sole discretion, is harmful to other users, third parties, or the Service; extended periods of inactivity; or requests by law enforcement or government agencies.

11.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. Any outstanding gift card purchases that have been successfully issued will remain valid per the issuing brand’s terms. All other data will be deleted in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination will survive, including but not limited to Sections 5, 6, 8, 12, 13, 14, 15, 16, and 17.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MIKASA LABS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; (D) ANY AI-GENERATED CONTENT WILL BE FREE FROM ERRORS, APPROPRIATE, OR SUITABLE FOR ANY PURPOSE; OR (E) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MIKASA LABS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO: (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY USER CONTENT OR AI-GENERATED CONTENT OBTAINED FROM THE SERVICE; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR DATA; (E) GIFT CARD PURCHASES, REDEMPTION, OR RELATED ISSUES; OR (F) ANY OTHER MATTER RELATED TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF MIKASA LABS FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO MIKASA LABS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

14. Indemnification

You agree to indemnify, defend, and hold harmless Mikasa Labs, its directors, officers, employees, agents, partners, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any rights of another party, including intellectual property rights; or (e) your violation of any applicable law, rule, or regulation. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before filing any formal dispute, you agree to first contact us at support@candles.app and attempt to resolve the dispute informally for at least thirty (30) days. Most disputes can be resolved this way.

15.2 Binding Arbitration

If we cannot resolve a dispute informally, you and Mikasa Labs agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (except for claims that may be brought in small claims court) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in the English language in the State of Delaware, or at another mutually agreed location, or via telephone, video conference, or online proceedings as the arbitrator determines. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action and Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND MIKASA LABS EACH WAIVE THE RIGHT TO A TRIAL BY JURY. YOU AND MIKASA LABS EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND MIKASA LABS AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent that litigation is permitted under these Terms, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Mikasa Labs regarding the Service and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions will remain in full force and effect.

17.3 Waiver

The failure of Mikasa Labs to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by Mikasa Labs.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without the prior written consent of Mikasa Labs. Mikasa Labs may assign these Terms without restriction.

17.5 Force Majeure

Mikasa Labs shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, labor disputes, government actions, power failures, Internet or telecommunications failures, or third-party service outages.

17.6 Notices

We may provide notices to you through the app, via email, or by posting updates on our website. You may provide notices to us at support@candles.app. Notices will be deemed received when delivered through the app, 24 hours after being sent by email, or upon posting on our website.

18. Apple App Store Terms

If you access the Service through the Apple App Store, the following additional terms apply: these Terms are between you and Mikasa Labs only, not with Apple; Apple has no obligation to provide maintenance or support for the Service; in the event of any failure of the Service to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the app, and to the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the Service; Apple is not responsible for addressing any claims by you or any third party relating to the Service; in the event of any third-party claim that the Service infringes that third party’s intellectual property rights, Mikasa Labs, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim; and Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you through the app or by other means prior to the changes taking effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and delete your account.

20. Contact Us

If you have any questions about these Terms, please contact us at:

If you have questions, contact us at support@candles.app.